Privacy Policy for Calligraphy Kitchen

At Calligraphy Kitchen, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your information when you interact with our online platform and services, including bespoke menu creation, corporate event catering, wedding banquets, private dining experiences, food styling, dietary-specific meal preparation, and sustainable ingredient sourcing.

Information We Collect

We collect various types of information in connection with the services we provide:

• Personal Data You Provide: This includes information you give us when you request a quote, book our services, sign up for newsletters, or contact us directly. Examples include your name, email address, phone number, physical address (for event locations), dietary restrictions, allergies, guest counts, event dates, and specific preferences related to our catering services.
• Usage Data: We may collect information about how our online platform is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

How We Use Your Information

Calligraphy Kitchen uses the collected data for various purposes:

• To provide and maintain our services, including fulfilling catering orders and managing event logistics.
• To personalize your experience and deliver bespoke menu options tailored to your preferences and dietary requirements.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our online platform.
• To detect, prevent and address technical issues.
• To send you marketing and promotional communications about our services that we believe may be of interest to you, based on your prior interactions or consent.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Calligraphy Kitchen's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you (e.g., fulfilling your catering order).
• You have given us permission to do so.
• The processing is in our legitimate interests and it's not overridden by your rights.
• For payment processing purposes.
• To comply with the law.

Disclosure of Data

We may share your information with trusted third parties to facilitate our services:

• Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our services are used (e.g., payment processors, delivery partners, IT support). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: Calligraphy Kitchen may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Calligraphy Kitchen.
  • Prevent or investigate possible wrongdoing in connection with the services.
  • Protect the personal safety of users of the services or the public.
  • Protect against legal liability.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR (If applicable)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Calligraphy Kitchen aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Calligraphy Kitchen relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: